Student Services

Library and Reference Services

WLC provides multiple avenues for students to access both library and reference services.

Library services include access to a broad number of digital databases with access to millions of peer-reviewed and full-text journal, magazine, and newspaper articles, e-books, podcasts, audio, and video resources to support their academic studies from Gale Cengage, ProQuest, EBSCO, CREDO Reference, eLibrary, and more, covering topics for General Education, Business, and Medical programs. These resources are of an extremely high quality and are sufficient for extensive business focus graduate level research.

 

WLC has contracted with the Loveland Public Library (LPL) to provide reference services to WLC faculty and students. Reference services provided by LPL include assisting students  in completing their school research or assignments.  The librarians assigned to WLC from LPL work directly with students to answer questions that occur while working on WLC coursework, conducting independent research, and conducting structured research on the final capstone thesis project.  This includes working with students when using the electronic databases and/or other library resources, helping students learn how to use the databases, and how to analyze resources not in our databases to tell if they are credible. This does not include proof-reading student papers or actual development of bibliographies for individual students, although general suggestions and guidance are available.  

Students may contact librarians either by phone or email, and LPL provides a 24 hour turn around response to all WLC student inquiries. Please identify yourself as an WLC student with your WLC provided ID number. 

Student Services

Student Services serves as a single point of contact for students for all administrative elements of the program and provides support services in accordance with the following: 

  •  Serves as a central point of contact for any assistance requests 
  •  Provides answers to questions as needed and assists with WLC's policies and procedures 
  •  Encourages and motivates students
  •  Determines if an assignment has been successfully submitted for grading 
  •  Arranges for re-take of an Incomplete course 
  •  Provides Tech Support in the event there is technical difficulty
  •  Connects students with any other department, faculty, or staff member as needed

Student Service representatives proactively reach out to students, offering information that guides students along the path to degree completion.

HONESTY AND PRIVACY IN RECORDS

WLC depends on the accuracy of the records submitted by its students. False information on an application, an act to intentionally mislead or misinform a faculty member or administrator, or submission of work written or produced by another as his or her own will be grounds for dismissal.

PRIVACY OF RECORDS AND DISCLOSURE OF STUDENT INFORMATION

The Family Educational Rights and Privacy Act (FERPA) of 1974 was designed to protect the privacy of educational records, to establish the rights of students to inspect and review their educational records, and to provide guidelines for the correction of inaccurate or misleading information through informal and formal hearings. Students may inspect their own records pertaining to admissions, academic standing, and financial information.

WLC has designated the following items of a student's record as public information. Such information may be disclosed by WLC at its discretion:

  • Name
  • Field of Study
  • Degree Program
  • Degrees Awarded
  • Entry Date
  • Dates of Attendance
  • Previous Institutions Attended

Currently enrolled students may withhold disclosure of any of the above named items. To withhold disclosure, students must submit a request in writing within 30 days of enrollment to the WLC Registrar.

Students have the right to file complaints with the FERPA office concerning the alleged failure of any institution to comply with the Act. A copy of the act may be found in the Office of the Registrar at WLC. Individual copies will be issued upon request.

All records of students academic achievement at WLC are retained indefinitely at the Registrar's office.

Grievance Policy

The WLC Grievance Policy is designed to provide a formal procedure to address issues requiring resolution and to promote honesty and respect inherent in and essential to the educational process and work environment of its students and faculty. This policy is applicable to all students, administration and faculty of WLC. WLC believes that there should not be any problem that cannot be resolved through close cooperation between students, administration and faculty. Fundamental to the process is the principle that all parties have made a good-faith effort to resolve the grievance prior to initiating this process. Every attempt is made to ensure that the complainant has sought resolution of the grievance at the appropriate levels (for example with a student's instructor, program Dean, or Student Services Coordinator or the Chief Academic Officer). Following are the steps recommended to resolve grievances, problems, complaints, etc.

Step 1: The student is encouraged to resolve the problem informally with the faculty or staff member involved.

Step 2: If Step 1 does not resolve the problem, the student is encouraged to communicate informally with the faculty or staff member's supervisor.

Step 3: If Step 2 does not resolve the problem, the student should submit a written letter to the Chief Academic Officer (CAO), explaining the situation; any supporting documentation must be attached to the letter. This letter must be submitted within one month of the grievable action. The student has the right to forego the first two steps of this process and submit a letter of grievance directly to the CAO.

Step 4: After reviewing the grievance, the CAO shall attempt to resolve the situation directly to the mutual satisfaction of all parties.

Step 5: If such resolution is unsuccessful, the WLC Grievance Committee shall conduct a hearing and render a decision. The Committee shall review the grievance and render a decision in writing no later than 30 days after the letter is submitted.

Step 6: The student may appeal, in writing, any decision of the Grievance Committee to the President of WLC. An appeal may also be made to the President in cases of probation, suspension, expulsion, and/or other disciplinary action. The President's decision shall be in writing, and it shall be final.

Students who are, or were, students of WLC and who believe that the school, or anyone representing the school, has acted unlawfully or failed to meet DETC’s standards, have the right to file a complaint with either of both of the below regulation bodies:

  • The Accrediting Commission, Distance Education Accrediting Commission (DEAC), 1101 17th Street NW, Suite 808 Washington, D.C. 20036. (www.deac.org)
  • The Colorado Department of Higher Education, 1560 Broadway Suite 1600, Denver, CO 80202 (http://highered.colorado.gov)